Return Policy
Return Process
You have 15 days from the shipping date of your order to return your purchase at www.kudaok.com. Items must have all tags attached and be in perfect condition.
Here are the options to return your merchandise:
- Returns have a cost, which will be deducted from the refunded amount.
- Returns within the United States are free, while international returns will be analyzed on a case-by-case basis.
Return Request
If returning an item to a drop-off location, you must fill out the return request. There is no need to include a printed receipt.
Return Label
For drop-off returns, you will receive the corresponding number of return labels via email, based on the number of packages you are sending.
Item Exchange
You have 15 days from the shipping date to exchange your purchase from www.kudaok.com for free. Items must have all tags attached and be in perfect condition.
To request an exchange, please contact us via info@kudarose.com, where we will provide the next steps.
You have 15 days to return the merchandise from the date of the exchange request. If the 15-day period expires and we have not received the items for exchange, you will be charged for the new items using your original payment method.
Refunds
- Refunds will be processed through the same payment method used for your initial purchase.
- You will receive a refund confirmation email once your return has been completed.
- If the credit does not appear in your account within 14 days, use the confirmation email and present it to your banking institution for assistance in processing the refund.
- Return costs will be deducted from your refund amount in case of a return.